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FREQUENTLY ASKED QUESTIONS

A good holiday is made up of hassle free plan and travelling without having to worry about unwelcomed inconveniences. With Malindo Air Travel Insurance, you can now travel without worries. Malindo Air Travel Insurance is underwritten by Chubb Insurance Malaysia Berhad.(Chubb)

This Frequently Asked Questions (FAQ) will assist you with your queries or alternatively, you may contact us as per following details:-

Chubb Insurance Malaysia Berhad

Wisma Chubb

38, Jalan Sultan Ismail

50250 Kuala Lumpur

Malaysia



Chubb Travel Insurance Customer Service

Email : Travel.MY@chubb.com

Malaysia Toll Free : 1 800 88 2846

Overseas Dial In: +6 03 2058 3196

 

Who provides this Travel Insurance Cover?

Malindo Air Travel Insurance is underwritten by Chubb Insurance Malaysia Berhad and has been especially designed to cater to your needs.
 

Who is Chubb ?

Chubb is the world's largest publicly traded property and casualty insurance company. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&38;P 500 index. Chubb maintains executive offices in Zurich, New York, London and other locations, and employs approximately 31,000 people worldwide.
Chubb's operation in Malaysia (Chubb Insurance Malaysia Berhad) provides a comprehensive range of general insurance solutions for large corporates, small and medium-sized businesses, as well as individuals through a multitude of distribution channels. With a strong underwriting culture, the company offers responsive service and market leadership built on financial strength. Chubb in Malaysia has a network of over 23 branches and more than 2,500 agents.
 

How can I purchase Malindo Air Travel Insurance?

You may purchase Malindo Air Travel Insurance on www.malindoair.com when you are making your flight/s booking/s.
 

Who can purchase Malindo Air Travel Insurance?

  • Our travel insurance can be purchased by passengers from the age of 3 days. In the event if the passenger is below the age of 18, his/her guardian can enter into this contract of insurance on behalf of this passenger.
  • Passengers who are flying within Malaysia or overseas with Malindo Air.
  • Passengers who are travelling for 45 days or less
 

If I am travelling in a group and made a flight booking under one booking, will everyone in my travelling party be covered?

Yes, all passengers aged 3 days and above at the time of departure will be covered.
 

Can I purchase Malindo Air Travel Insurance if I am not a resident of Malaysia?

Yes.
 

Can business travellers purchase this travel insurance?

Yes, there are no eligibility restrictions for business travellers. This insurance is available to both business and leisure travellers.
 

When does Malindo Air Travel Insurance coverage take effect?

All Malindo Air Travel Insurance benefits, except Journey Cancellation, begin when the One Way or Return Trip commences from Malaysia to a destination overseas, and will end when you return to your residence in Malaysia, of the expiry date shown on your certificate or after a maximum 45 days from the departure date whichever earlier.
For Journey Cancellation, the benefit takes effect upon confirmation of the application and receipt of the premium payment.

What are the benefits offered?

Please refer to our Summary of Benefits to learn about the Malindo Air Travel Insurance benefits and limits and a brief description of what is covered by each benefit.
Also, please read the Policy Wording carefully for the complete details of the terms, conditions and exclusions of the insurance cover.

Where can I get my full policy wording?

Your Certificate of Insurance and Policy Wording will be sent to you via email shortly after purchasing Malindo Air Travel Insurance. Alternatively, if you wish to see a copy of the Policy Wording now, please click here.
 

What should I do if I do not receive my Malindo Air Travel insurance confirmation?

If you have purchased via www.malindoair.com website you will automatically receive your Certificate of Insurance and Policy Wording shortly after confirming and making your payment. If you do not receive your certificate of insurance and policy wording, please contact
Chubb Travel Insurance Customer Service
Malaysia Toll Free : 1 800 88 2846
Overseas Dial In: +6 03 2058 3196
 

I have changed the itinerary details of my Malindo Air flight. How can I make changes on my Malindo Air Travel Insurance?

After you have made changes to your flight, please contact the Chubb Travel Insurance Customer Service at 1 800 88 2846 (within Malaysia) or +6 03 2058 3196 (outside Malaysia) for corresponding changes on your Malindo Air Travel Insurance.
Note that for changes on your flight, you may call Malindo Call Centre at +603 - 7841 5388.
 

I have noticed my personal details on the certificate of insurance are incorrect, what should I do?

Your personal details are likely to be incorrect on your Malindo Air flight ticket also. We recommend you call Malindo Call Centre at +603 - 7841 5388 and inform the customer service representatives of the changes that need to be made. Please contact the Chubb Travel Insurance Customer Service at 1 800 88 2846 (within Malaysia) or +6 03 2058 3196 (outside Malaysia) for corresponding changes on your Malindo Air Travel Insurance. You will receive a revised certificate confirming the amendments via email.
If you do not receive the email, please contact Chubb Insurance via email at Travel.MY@chubb.com or by calling the Chubb Travel Insurance Customer Service at 1 800 88 2846 (within Malaysia) or +6 03 2058 3196 (outside Malaysia) and Chubb will investigate and arrange for your email confirmation to be re-sent to you.
 

I would like to postpone my trip, is my Malindo Air Travel Insurance premium refundable?

The Malindo Air Travel Insurance premium is non-refundable. If you change your original flight ticket, you can update your certificate of insurance by calling the Chubb Travel Insurance Customer Service at 1 800 88 2846 (within Malaysia) or +6 03 2058 3196 (outside Malaysia).
 

I would like to cancel my trip, is my Malindo Air Travel Insurance premium refundable?

The Malindo Air Travel Insurance premium is non-refundable. If you do cancel your trip, you would need to purchase a new policy for your revised travel dates.
 

What shall I do if I need emergency assistance?

Our Chubb Assistance team is ready to assist you. Please call +603 76283703 (24 hours) anytime night or day. Please click if you like to know more about Chubb Assistance.
 

What shall I do if I suffer an accident and are admitted to hospital?

Please contact our Chubb Assistance team at +603 76283703 (24 hours). They will be able to arrange for medical bills to be paid directly to the hospital. Please click the link if you like to know more about Chubb Assistance.

How do I make a claim?

Please refer to our guide How to make a claim for more information.
 

When must I inform Chubb Insurance of my claim?

As soon as reasonably possible (and no later than 30 days after the date of incident giving rise to the claim), you should complete the claim form and submit a claim notification to Chubb Insurance.
Please click if you like to know more about How to make a claim.
 

Medical Expenses or Assistance Claims

If you have been hospitalised, or require emergency evacuation or repatriation following an accident you must contact our Chubb Assistance team as soon as possible so that Chubb Assistance can make the necessary arrangements. Please call +603 76283703 (24 hours) anytime night or day.
 

What documents are required to process a claim?

We require a fully completed claim form, together with a copy of your itinerary and/or certificate of insurance. Depending upon the type of claim, supplementary evidence will be required. Further information is provided in how to make a claim. Please click on the link for more information.
 

How long does it take to process my claim?

We always strive to process claims as quickly as possible. To avoid delay and to ensure your claims is handled efficiently, please complete the claim form in full and submit all required proof of loss documentation.
Please click if you like to know more about how to make a claim.
 

How are claims paid?

Claims will be paid directly to the medical service provider or directly to your bank account. All claims are settled in Malaysian Ringgit (MYR).
If you are dissatisfied with Chubb Insurance services or products in any way you can contact us at 1-800-88 2846 and we will attempt to resolve the matter in accordance with the Chubb Insurance Malaysia Berhad CLIENT CHARTER procedures. To obtain a copy of Chubb Insurance Malaysia Berhad CLIENT CHARTER, please click here.

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