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CHUBB ASSISTANCE

If you have purchased round-trip cover and you need assistance during your journey, Chubb Assistance is here to assist you anytime, anywhere. Our network of multilingual staff and medical professionals are just a phone call away and are ready to assist you 24-hours a day, every day of the year.

Even if you are familiar with your destination, would you know which hospital is the most suitable to treat your condition? Would you know how to go about arranging an Air Ambulance to transfer you to a suitable hospital nearer to your home?

With the Chubb Assistance network of hospitals and service providers, as well as our skilled Chubb Assistance team, we are ready to help you, regardless of the difficulty or situation you find yourself in, so that you can focus on recovery and caring for your loved ones.

Access to Chubb Assistance services is free of charge and can assist you with straightforward matters such as making a local doctor appointment to complex medical evacuations requiring medical monitoring and medical support services. You can be rest assured that you and your family are in safe hands and will receive the highest level of care, consideration and compassion.

Chubb Assistance will also settle directly with hospitals, doctors, and other service providers when the cost of the service provided is covered under your policy.

Our Chubb Assistance team is ready to assist you. Please call +603 76283703 (24 hours) anytime, night or day. Chubb Assistance will call you straight back or alternatively, you can make a collect call to Chubb Assistance.

The following services are available anytime:-

MEDICAL ASSISTANCE

  • Telephone Medical Assistance
  • Medical Service Provider Referral
  • Arrangement of Appointments with Local Doctors for Treatment
  • Arrangement of Hospital Admission
  • Return of Minor Children
  • Guarantee of Medical Expenses Incurred during Hospitalisation
  • Arrangement of Emergency Medical Evacuation
  • Arrangement of Emergency Medical Repatriation
  • Arrangement of Transportation of Mortal Remains
  • Arrangement of Compassionate Visit

TRAVEL ASSISTANCE

  • Inoculation and Visa Requirement Information
  • Interpreter Referral
  • Lost Luggage Assistance
  • Lost Passport Assistance
  • Embassy Referral
  • Weather and Foreign Exchange Information Services
  • Emergency Message Transmission Assistance
  • Legal Referral

A) Medical Assistance

Chubb Assistance will arrange for the provision of medical assistance for Malindo Air Passengers over the telephone.

B) Medical Service Provider Referral

Chubb Assistance shall provide to Malindo Air passengers, upon request, the name, address, telephone number and, if available, office hours of physicians, hospitals, clinics, dentists, and dental clinics.

C) Arrangement of Appointments with Local Doctors for Treatment

Chubb Assistance will assist Malindo Air Passengers by arranging appointments upon requests, with general practitioners or specialized doctors.

D) Arrangement of Emergency Medical Evacuation

Chubb Assistance will arrange for the provision of air and/or surface transportation, medical care during transportation, communications and all usual ancillary services required to move the passenger following an accident or sickness to the nearest hospital or to the usual place of residence in Malaysia where appropriate medical care is available for Malindo Air Travel Insurance Round Trip Plans. Chubb Assistance will arrange or the provision of appropriate communication and linguistic capabilities, mobile medical equipment and medical escort crew.

E) Arrangement of Transportation of Mortal Remains

Chubb Assistance will arrange for the transportation of the passenger’s mortal remains to the usual place of residence in Malaysia nominated by the customer’s legal representatives or arrange, as requested by the customer’s family, for local burial at the place of accidental death. For Malindo Air Travel Insurance, International Round Trip Plan, cover is also extended to include Emergency Medical Evacuation & Repatriation due to sickness.

F) Return of Minor Children

Chubb Assistance will arrange for one (1) return airfare and hotel accommodation for a relative to accompany the Malindo Air Passenger’s children back to the place where the return journey commenced in Malaysia.

G) Arrangement of Compassionate Visit

Chubb Assistance will arrange for one (1) return airfare and hotel accommodation for a relative or a friend to visit and stay with the Malindo Air Passengers during his/her hospital confinement on the recommendation of a medical practitioner, if the Malindo Air Passenger has been hospitalized for more than 5 consecutive days.

Chubb Assistance Benefits

Please contact our Chubb Assistance team on +603 76283703 (24 hours) anytime night or day.

A) Inoculation and Visa Requirement Information

Chubb Assistance shall provide information concerning visa and inoculation requirements for foreign countries, as those requirements are specified from time to time in the most current edition of World Health Organization Publication “Vaccination Certificates Requirements and Health Advice for International Travel” (for inoculations) and the “ABC Guide to International Travel Information” (for visas). This information will be provided at any time, whether or not you are travelling or an emergency has occurred.

B) Interpreter Referral

Chubb Assistance will provide the names, telephone numbers and, if possible and requested, hours of opening of interpreters’ office in foreign countries.

C) Lost Luggage Assistance

Chubb Assistance will assist you if your luggage is lost by referring you to the appropriate authorities involved.

D) Lost Passport Assistance

Chubb Assistance will assist you if you lose your passport while travelling by referring you to the appropriate authorities involved.

E) Embassy Referral

Chubb Assistance shall provide the address, telephone number and hours of opening of the nearest appropriate consulate and embassy worldwide.

F) Weather and Foreign Exchange Information Services

Chubb Assistance shall provide information to you regarding the exchange rate of major foreign currencies and weather forecasts and temperatures of foreign countries.

G) Emergency Message Transmission Assistance

In the event of an emergency or a hospital confinement, Chubb Assistance will undertake to keep the customer’s immediate family members informed, upon the customer’s or their travelling companion’s request and consent to do so.

H) Legal Referral

Chubb Assistance will provide you with the name, address, telephone numbers, and if available, office hours for referred lawyers and legal practitioners. Chubb Assistance will not give any legal advice to you.

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